Frequently Asked Questions
Everything you need to know about LUMA NUTRITION style and service.
What is the standard shipping time for orders?
We typically process orders within 1-2 business days. Standard shipping within the United States generally takes 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
How do I determine the right size for me?
Each product page features a detailed size guide. We recommend measuring your favorite fitting garment and comparing it to our specifications to ensure the perfect fit for your body type.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. You can initiate a return or exchange through our online portal for a full refund or store credit.
Are your garments ethically sourced?
Sustainability and ethics are core to LUMA NUTRITION. We partner exclusively with manufacturers who provide fair wages, safe working conditions, and utilize eco-friendly fabrics whenever possible.
Can I track my order once it has been shipped?
Yes, once your order leaves our warehouse, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible payment installments through Klarna and Afterpay.